TERMS OF USE

Ordering:

All ticket orders are binding and can not be canceled or altered. To order online, follow the steps below: step 1 - select events and tickets according to the price category; step 2 - Choose delivery method and payment method; step 3 - enter personal dataand accept general conditions and terms of use; step 4 - Payment; step 5 – confirm order.

Payment:

Tickets purchased through the web shop can be paid with a payment card. Each ticket becomes valid after the entire payment of ticket price and service fee, displayed during online ordering. VAT is included in the price and there are no hidden costs.

General conditions of acceptance of payment cards:

Online web shop provided byTicket Vision d.o.o.
Full company name: DRUŠTVO ZA PROIZVODNJU, PROMET I USLUGE TICKET VISION DOO BEOGRAD
Address: Bulevar Arsenija Čarnojevića 58, 11070 Novi Beograd
Reg.Nr.: 20102440
VAT Nr.: 104159848

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


In the name ofTicket Visionwe are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about customers / users and information required for business and informing the user in accordance with good business practices, in order to provide quality services. We give customers a choice, including the possibility to decide whether they want to or not to be deleted from mailing lists used for marketing campaign. All data about users / buyers are strictly confidential and available only to employees who need such information for their work. All employees of theTicket Vision(and business partners) are responsible for respecting the privacy protection principles.

When entering your payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most advanced cryptographic technology. Data security when shopping, guaranteed payment card processor, Banca Intesa ad Beograd, so the complete billing process is performed on the site of the bank. Not for a moment credit card data are available to our system.

In case of return of goods and refund the customer who has previously paid with some of the payment card, in part or fully, regardless of the reason for the return,Ticket Visionis obliged to refund only through VISA, EC / MC and Maestro payment methods, which means that the bank will on the request of the seller perform refund on the card user's account.

 

Notice:

In order to prevent fraud, in certain circumstances (if the transaction proves to be suspicious) Ticket Vision may require additional information from the buyer - a card scan with four last digits visible.

If you do not accept the above conditions, you can request return of money and it will be refunded to the account from which the payment was made.

Delivery methods:

E-TICKET(Print@home): Your PDF tickets will be sent to email. Also, immediately after ordering, you can download your PDF tickets from the site, on the final page of the ordering. Keep your tickets carefully after printing and bring the printed ticket to the event.

VOUCHER(CODE): Voucher is not the ticket!Your tickets can be picked upusing the unique voucher code, which you receive after completing your online purchase. Tickets can be picked up after purchase at the main Ticket Vision box offices (Stark Arena, Usce Shopping Center, Ticket Center and Belgrade Youth Center), as well as on the day of the event at the venue, at least two hours before the event begins.

Return / exchange of tickets:

An exception to the Consumer Protection Act is that the buyer is not entitled to refund the tickets within 14 days of the date of the ticket purchase. Tickets can only be refunded if the event is canceled / postponed. If the event is canceled / postponed, the ticket will be canceled and money will be returned to the account from which the payment was made. In the case of a refund, the amount of the ticket price will be refunded to the buyer, excluding any service charges.

In the event of cancellation, delay, or any other program changes, no refunds shall be made for contingent expenses (e.g., transport, hotel accommodation, delivery costs, etc.). 

 

Data security:

User accepts that personal data may be electronically processed byTicket Visionfor the purposes of executing the service. In accordance with legal provisions, the user accepts that his information can be transmitted to partner companies (mother and/or daughter companies or branch offices), as well as to organizers of particular events for which tickets are purchased.Privacy policy

Newsletter:

User accepts to receiveTicket Visione mail news related to the events that are in the sales system. At any time, user can unsubscribe from the mailing list.

Court jurisdiction:

For all disputes that can not be settled by mutual agreement, the court in Belgrade is competent.

( You can download the Terms of Use in PDF format here )

 

Updated: 17. October 2019.

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